| Yes I know this is something you never do & | | | | answer was always going to be no - I couldn't |
| you've read it all before. | | | | believe what happened next they were asked if they |
| However when its blatant & it happens to me | | | | wanted a coffee - nice gesture however lousy timing |
| "to right" I'm going to share it... | | | | as no relationship had been build. |
| Ive just spend the weekend in the Capital, here in | | | | I know what you are thinking we were not buyers |
| New Zealand that is Wellington. My kids for the last | | | | & that is true on the occasion - as it turns out |
| few years have been hounding me to buy them a | | | | nor were the couple in leathers. |
| motor-bike to burn up and down the beach on. So | | | | What was the difference between us & them? |
| we have sort of made a bit of a habit of stopping | | | | Only appearance & the salespersons perception |
| & browsing in motorbike shops & this | | | | - |
| weekend was no exception. | | | | However the only thing they got right on this |
| I had just started to gather a bit of speed after | | | | occasion is that we weren't buyers - but alas if we |
| going thru an intersection when the voice from the | | | | were buying the stage had been set & we |
| back seat shouts bike shop - believe me it's better | | | | would be spending elsewhere. The secondary |
| to stop than listen to the moaning for the rest of | | | | damage that comes with the lack of customer |
| the day. So that's what we did. | | | | service is my how fast word of mouth travels. This |
| With Harley's, Buell's & a number of others lined | | | | is something I will not do intentionally but I'm sure will |
| up on the street it created quite a first impression - | | | | come up in conversation from time to time. |
| When we walked thru the doors the place was | | | | I guess what I am alluring to is how many lost |
| bulging at the seams with stock - as you can imagine | | | | opportunities this firm & thousands of others |
| the kids were excited pulling me from one bike to | | | | miss out on each year due to prejudging their |
| the next. | | | | potential customers with poor customer service . |
| In total we spend about 15 minutes in the store | | | | Once the client has purchased elsewhere the |
| & in that time not one sales person approached | | | | opportunities for nurturing a relationship & |
| us - I did a quick tally up & staff out numbered | | | | maximising the lifetime value of each customer has |
| us 2-1. I guess we didn't look like bikers as while we | | | | gone for ever. |
| were there a couple walked in dress in their leathers | | | | Business is all about relationships & WITHOUT A |
| & were hit on before they time to catch a | | | | CUSTOMERS YOU ARE NOT IN BUSINESS VERY |
| breath. | | | | LONG AT ALL. |
| The opening line was so lame - CAN I HELP - the | | | | |